The Written Voice 
 
Infusing the Written   Text   
 
With the Passion of Speech 
 
                         From the Desk of Frank C. Dickerson, Ph.D.
                                                                                                                                          Click this link for a copy of my CV

             This site was developed as a vehicle for sharing doctoral research I conducted at Claremont Graduate University's Peter F. Drucker School of Management and with faculty in The School of Educational Studies. My dissertation builds on the seminal work of Indiana University's Dr. Ulla Connor and Dr. Thomas Upton. Their study analyzed linguistic dimensions of fund-raising discourse among nonprofits located near Indianapolis. I extend their work by profiling the written fund-raising discourse of America's 735 elite nonprofit organizations that raise at least $20 million annually.
       Special thanks is owed Dr. Douglas Biber of Northern Arizona State University, whose assistance was instrumental in analyzing what is the largest sample of fund-raising discourse studied to date1.5 million words of text in 2,412 online and printed documents. And my dissertation committeeDr. Charles Kerchner, Dr. David Drew, and Dr. John Reganoffered insightful criticism that sharpened results.
       In addition to articles summarizing my corpus linguistics study, called The Voice of Philanthropy Project, I offer information about my company,
High Touch Direct Mail, which applies research discussed in the paper on paratextual factors. For a summary of the startling findings that my research uncovered about rhetorical, linguistic, and paratextual dimensions of fund raising discourse, download the articles below. Leaders in philanthropy and fund raising ignore problems described at the nonprofit sector's peril.

Cutting to the Chase, Here Are Eight Key Things to Download:
The following items are described in more detail at the bottom of this page. But if you want to just download and go, then here you go . . .

1. The Way We Write is All Wrong  (35 page paper)
2.
Executive Summary of The Way We Write is All Wrong (3 page paper)
3. The Impact of Paratextual Variables on Response and ROI 
(84 page paper)
4.
Executive Summary of The Impact of Paratextual Variables on Response and ROI (2 page paper)
5.  Layout of A-6 Size Greeting Card or Note Card Fund Appeal Package  (1 page paper)
6.  Special Offer Price List for HandScript-Personalized Greeting Cards and Four-Piece Fund-Appeal Cards  (1 page)
7.  Complete University Campaign Sample with Extra Four-Page Story Piece (each item is a separate pdf you can download):
      a. 
Note Card Cover  b. Note Card Inside  c. Four-Page Story  d. Reply Device Front  e. Reply device Back  f. Carrier Envelope  g. Reply Envelope
8.
  Information about Computer HandScript Simulated Handwriting (which my dissertation documents has more than doubled response rates).

                                                           We Have A Problem:

           At its best, written fund-raising and marketing discourse should read like a conversation soundsfilled with personal views, concerns, stories and emotion. But my linguistics research reveals that these genres actually read more like doctoral dissertations than the lively banter of friends over a cup of coffee. Most discourseespecially the writing of fund raiserscreates little interpersonal involvement and contains less narrative than academic prose and official documents.
,
           It was this problem that framed the mission of The Written Voice—to infuse the written text with the passion of speech. At institutions of higher education, the urgency of this mission is reflected in the virtual absence of research agendas and course offerings on the language of fund raising.

                                                Philanthropy Fairies Don't Exist:

           Hard-won progress by researchers in many areas has strengthened philanthropy and the nonprofit sector. Those who have labored so hard for so long are to be congratulated, appreciated, and encouraged to do even more. However, the vacuum of knowledge building on the language of fund raising would leave one to believe that some benevolent philanthropy fairy just tosses magic dust, waves her wand, and money suddenly appears. But there is no magic dust, no wand, no fairy...only real people who raise money the old-fashioned way—they ask for it.

           These professionals, working on the front lines of the nonprofit sector, deserve fund-raising courses based on validated theory spawned by cross-disciplinary communication research. However, in the polite society of academia fund raising is seldom the research topic of choice. Curricula and studies seem to focus on everything but the raising of money. And when fund-raising courses are offered, they seem to focus on technique and ignore the underlying structure of the language upon which technique depends. This is shortsighted, given that effective fund raising is the nonprofit sector's conditio sine qua non. It is that without which not. Without effective fund-raising language, there is no nonprofit sector.

                 Drucker's ViewProblems Are Not Equally Problematic:
           
            This view is consistent with the undemocratic priority Peter Drucker placed on certain key result areas that he believed were "the same for all businesses, for all businesses depend on the same factors for their survival." His eight domains included 1.) marketing, 2.) innovation, 3.) human organization, 4.) financial resources, 5.) physical resources, 6.) productivity, 7.) social responsibility, and 8.) profit requirements. But "marketing and innovation," Drucker asserted, "are the foundation areas in objective setting. It is in these two areas that a business obtains its results. In all other objective areas the purpose of doing is to make possible the attainment of the objectives in the areas of marketing and innovation."

         Fund raising that builds mutually-satisfying partnerships between donors and nonprofits is philanthropy's cognate of marketing. As such, it deserves the same level of academic scholarship that marketing has attracted in the commercial sector, producing new fields of inquiry like consumer behavior. I hope my study debunks the myth of fairy dust philanthropy and provokes additional studies across disciplines like linguistics, rhetoric, and neurolinguistics. Such scholarship can only strengthen the voice of philanthropy—the voice of the friend of man. As scholars better understand the substrates of communication theory at the foundation of fund raising, practitioners will be better equipped to carry out their important tasks.

           To my knowledge, this is the first and only site devoted to using computer-based corpus linguistics technologies to achieve this mission. Applying the methods of multivariate statistical analysis, I . . .

  • Describe texts with language analysis tools that profile linguistic dimensions, rhetorical structures, and paratextual features
  • Compare texts to linguistic benchmarks that have been established for 23 common genres of spoken and written English
  • Prescribe text makeovers that better align written discourse with implicit and explicit rhetorical aims
  • Produce direct marketing and fund-raising campaigns that can boost response rate, dollar average, and net income

   Two Free Research Reports Are Available for Immediate Download
                Click on the Research Report titles below to download your free pdfs now . . .

The Way We Write is All Wrong

          Language scholarship confirms that most of us are woefully unaware how we write. Thus, one of the articles offered for free download is titled The Way We Write is All Wrong. It profiles the startling results of the only comprehensive analysis to date of fund-raising discourse among America's most successful nonprofits. This analysis of 1.5 million words of text in 2,412 documents found that fund-raising copy written by America's elite 735 nonprofitsthose that raise more than $20 million annuallyactually reads no better than the discourse of small nonprofits located amid the cornfields of rural Indiana. This article explains why.

The Impact of Paratextual Variables on Response and ROI

           Paratextual scholarship considers the effect of non-lingual features that work alongside written texts to help them better achieve their rhetorical aims. A second artilcle, also available for free download, is thus titled The Impact of Paratextual Variables on Response and ROI. It reviews published literature that describes how many organizations have improved direct mail results by simply altering paratextual variableslike addressing envelopes and writing personal notes by hand and canceling discount stamps rather than sending naked mail (mail with stamps that are not postmarked). Using these strategies, many organizations report having more than doubled response and ROI while saving up to 70 percent on postage. This article explains how.

           Two Free Executive Summaries of These Reports Are Also Available
                        
Click on the Executive Summary titles below to download your free pdfs now . . .

Executive Summary of The Way We Write is All Wrong (3 pages)

Executive Summary of The Impact of Paratextual Variables on Response and ROI (2 pages)

  Free Info on How Computer HandScript Mail Can Double Response 
& PostCode Can Make Nonprofit Mail Look First Class for 70% Less 
     Click on the links below below to download your free pdfs about our special year-end offers . . .

Click here for a Price List  on HandScript Greeting Cards and Four-Piece Fund-Appeal Cards.

Click here for a Description of High Touch Direct Mail's A-6 size four-piece note card fund appeal package.

Click here for information about High Touch Direct Mail's Proprietary Computer HandScript Technology.

Click here for a sample ONE MINUTE DIGEST--a one page format for telling a story, often included with a note card.

  Sincerely,

  Frank C. Dickerson

P.S. To speak with me personally about how to make your organization's writing more effective, or about High Touch Direct Mail's summer specials, call me toll free at 888-444-4868, directly at 909-864-2798, or send a fax to 509-479-2690. For fastest response, email me now at: HighTouchDirect@msn.com or Frank@TheWrittenVoice.org. Although we can neither predict nor promise specific results from improved writing or hand-personalized mail, one thing is an absolute certaintyan envelope that doesn't get opened, a link that doesn't get clicked, or a message that doesn't get read doesn't raise money. Hoping we'll have the chance to help you get opened, get clicked, and get read.
                                                                    


 

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